FAQ

Ordering

At FurFlick, we know how eager you and your furry friend are to receive new pet supplies—whether it’s a plush squeaky toy, a cozy orthopedic bed, or a durable adjustable harness. That’s why our team works quickly to get your order ready: most standard items are processed, inspected, and shipped within 1–2 working days. We take extra care with packaging, too—using secure boxes for fragile items like ceramic food bowls and soft padding for plush toys to ensure they arrive in perfect condition for your pet to enjoy.

For more intricate products that require additional attention—such as custom-embroidered pet bandanas, multi-piece grooming kits with specialized tools (like detangling brushes and nail clippers), or interactive puzzle feeders with small parts—processing times may extend to 3–4 working days. This extra time lets our team run thorough quality checks: we test toy sturdiness to avoid small choking hazards, verify harness buckles for safety, and ensure embroidered designs are secure. Every detail is checked to make sure it meets our standards for pet safety and durability.

Please note that orders placed after 3:00 pm EST on Fridays, or over weekends and public holidays, will be processed and shipped on the next business day. As soon as your package leaves our warehouse, we’ll send you a confirmation email with a tracking number, so you can follow its journey right to your door—and count down the minutes until your pet gets to explore their new gear.

FurFlick is proud to deliver pet supplies to pet lovers worldwide, with shipping available to nearly every country. Whether you’re in a bustling city, a quiet suburban neighborhood, or a rural area, we’ll make sure your pet’s new toys, beds, or accessories reach you.

Shipping times vary by destination: most orders within North America and Europe arrive in 5–10 working days, while international deliveries to Asia, Australia, and other regions typically take 10–15 working days. These are estimates, and delays can occur due to factors like customs processing (some countries have specific regulations for pet products), local postal service delays, or unexpected events like weather disruptions—unfortunately, these are beyond our control.

For orders shipped outside our base country, please note that you may be responsible for additional customs fees, import taxes, or duties. These charges are determined by your country’s regulations (not FurFlick) and can vary based on the type of product (e.g., food-related items may have different rules than toys). We recommend checking with your local customs office before placing your order to understand any potential costs.

Your pet’s happiness (and your peace of mind) is our top priority. If you have questions about your order—whether you need to track a shipment, change the size of a harness, check stock for a specific toy, or clarify details about a product—our customer service team is here to help.

The best way to reach us is through the contact form on our “Contact Us” page. Include your order number, a brief description of your query, and your preferred contact method (email or phone), and we’ll respond within 1–2 working days. For urgent issues (like a last-minute address change before shipping), you can also use the live chat feature on our website during business hours, where a representative will assist you promptly.

Product

At FurFlick, we believe pet supplies should be safe for your pet and kind to the planet. That’s why we source materials in an ethical, environmentally friendly way that prioritizes pet safety, durability, and support for local communities.

A large portion of our materials—from the non-toxic, BPA-free rubber in chew toys and the organic cotton in pet beds to the recycled polyester in leashes—comes from trusted local suppliers. This not only reduces our carbon footprint by cutting down on transportation but also supports local businesses and craftsmanship in our region.

For specialized components (like hypoallergenic fabrics for sensitive pets or food-grade silicone for treat-dispensing toys), we partner with global suppliers who share our commitment to safety and sustainability. Every material undergoes rigorous testing to ensure it’s free from harmful chemicals, easy to clean (even after messy playtime), and tough enough to withstand scratches, chews, and daily use—so you can feel confident letting your pet interact with our products.

We strive to make sure product photos on our website accurately reflect the colors of our pet supplies, so you know exactly what to expect. Our photography team uses professional lighting to capture true-to-life hues—from the bright red of a fetch ball to the soft gray of a pet bed or the playful patterns on a bandana.

That said, slight color variations can occur. These may be due to small differences in material batches (for example, natural cotton can vary slightly in tone) or variations in monitor settings (brightness or contrast can make colors look lighter or darker on screens). Rest assured, these differences are minor and won’t affect your pet’s enjoyment of the product—but if you have concerns about a specific item’s color (like wanting a bright toy for visibility at the park), feel free to contact our team for additional photos.

Returns

We want you and your pet to love your FurFlick purchase. For full details on our return policy—including timeframes, eligibility, and step-by-step instructions—please visit our dedicated “Returns & Exchanges” page.

In short, most items can be returned within 30 days of delivery, provided they’re in their original, unused condition (with all packaging, tags, and accessories intact). This includes unopened toy sets, unused harnesses, and unwashed pet beds. Custom items (like personalized pet ID tags) may have different guidelines, which are clearly noted on their product pages.

We take great care to package pet supplies securely—using reinforced boxes for heavy items like beds and sealed bags for small toys—to ensure they arrive in perfect condition. But if your order arrives damaged, defective, or incorrect (e.g., a toy with a loose seam or a harness that doesn’t fit as described), please let us know right away.

To resolve the issue quickly, contact us through our “Contact Us” page within 7 days of delivery. Include your order number, clear photos of the damage or discrepancy, and a copy of the delivery note. Our team will review your claim promptly and arrange for a replacement, repair, or full refund—whichever you prefer—at no extra cost to you. If we need the damaged item returned for inspection, we’ll cover the return shipping fees.

Payment

At this time, FurFlick does not offer cash on delivery (COD). This decision helps us ensure secure, efficient transactions for both you and our team—COD can lead to delays or errors that might keep your pet from getting their new supplies on time.

Instead, we offer a range of secure, convenient payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and trusted digital wallets like PayPal and Apple Pay. All transactions are protected by industry-leading encryption, so your payment details stay safe. Plus, these methods make returns or refunds easier to process if needed—so you can shop with confidence.

Yes! We’re excited to partner with Afterpay to offer flexible payment options for pet lovers worldwide—including those in Los Angeles. With Afterpay, you can split your purchase into four equal, interest-free payments, due every two weeks, with no hidden fees as long as payments are made on time.

This option is available for most items on our website, making it easier to stock up on supplies (like a new bed, a set of toys, and a grooming kit) without waiting. Simply select Afterpay at checkout, create an account (or log in if you’re an existing user), and follow the prompts to complete your order. Your items will ship as usual, so your pet can start enjoying their new gear sooner while you manage payments on a schedule that works for you.